Decision details

The Chief Executive introduced the report and said that it provided the Committee with information to help it carry out its role of monitoring the internal and external delivery of services. The report went up to and included March 2020, so there was only one week of COVID-19 impact in the figures.

An analysis of Key Performance Indicators showed that out of the 19 indicators with targets, 14 indicators had met or exceeded targets; 4 were close to target, and 3 missed the target. For those that record data only 9 made improvements on last year; 1 was the same or close to last year’s figure and 4 showed as not performing as well. For those that had not made target work was continuing to make improvements, although the impact of Covid 19 would be seen going forward.

He went on to highlight the following indicators

·           The number of calls abandoned, was at 5%, an ambitious target for any organisation, and the Council had attained 5.63%.

·           The percentage of invoices paid on time was targeted at 95%, which was an ambitious target.  In terms of paying utility bills, the percentage was artificially depressed, as any dispute over a bill across any of the councils sites meant that the KPI was impacted.

·           The Business Rates: Rateable Value was not possible to control.  There would be a change following Covid, as a number of businesses would go into administration.

In the ensuing discussion, the following issues were raised:

·           That the number of fly tipping enforcement notices had come down year on year as a result of the council’s publicity campaigns and enforcement measures.  This had become a major problem in the district as a result of regular fly tippers. Whilst there had been fewer actions, they had been more targeted.  

RESOLVED

That the report be noted.